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FAQ

Remember that being an electric car and therefore automatic, you will only need your right foot, which you will use to alternate between the accelerator (right) and brake (left) pedals. Forget your left foot. If this is your first time driving an electric car, we recommend placing your left foot as far away from the pedals as possible (bend your leg next to the seat).

Once you are in the driver’s seat and with the mirrors adjusted and the seat belt fastened, press the brake pedal WITH YOUR RIGHT FOOT and press the START button where the contact is usually found.
The vehicle has four positions:

P: Parking

A: Backwards

N: Neutral

D: Direct

To move forward place the position D and gently alternate the brake pedal with the accelerator. You will notice how the car starts to move forward.

It is not allowed to circulate in the ACIRE area without authorization. You can call the mobility department at the posts enabled at the entrance of ACIRE to request temporary access.

To extend your reservation, make a new reservation from the Muvon app indicating the final delivery time. If the application does not allow it, it means that another user has made a reservation during the same time slot. If you are going to be late, please call us at 623188381 and we will notify the next driver.

Electric vehicles do not pay for ORA in most municipalities of Mallorca.
However, there is a small percentage of municipalities where you DO have to pay ORA. Check out our updated entry dedicated to municipalities with ORA payment on the blog.

Through the MELIB network https://www.tib.org/ximelib/public/map.xhtml you can charge your car for free at all public stations. Many shopping centres, LIDL or IKEA, also have free quick charging points for their customers. You will find the card in the glove compartment and the cable in the boot. Follow the instructions on each charging point.

In addition to the traffic regulations, we would appreciate it if you would take the following points into consideration when driving. Remember that you share a car with other users 🙂

  • Do not consume alcoholic beverages, medicines that alter consciousness or narcotics if you are going to drive.
  • Do not smoke inside the car.
  • Do not take more passengers than are allowed.
  • If you have animals, put them in a carrier.
  • Do not allow anyone else to drive during your booking.
  • Return the car clean.
  • Be rigorous with damage and cleanliness so that we can provide a better service.
  • Remember that as it is a car share, other people may be waiting at the end of your booking. If for any reason you cannot arrive on time and cannot extend your booking, please contact admin@muvon.es to advise of your arrival time.

We have reinforced cleaning and hygiene measures to ensure the safety of the driver and passengers, subjecting the vehicles to exhaustive daily disinfection.

Each vehicle is equipped with disinfectant gel and an ozone generator to complement prevention measures such as the use of masks and personal distance.

Muvon vehicles and stations

Additional information

Do not hesitate to call us or write us if you don’t find the information you need. We try to be available 24 hours.

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