Frequently asked questions about Muvon
Muvon is a carsharing service available in Mallorca. Electric cars that run on 100% renewable energy and that you can book for the hours or days you need. It works under the round-trip model: that is, you will always return the car at the same point where you picked it up. As if you had your own car in the car park, with the difference that you only pay for the hours of use.
Download the app (Apple Store/Google Play) and create your profile with your user details in one step. All you need to do is provide a bank card and photos of your ID card or passport and a valid EU driving licence. In a few minutes we will validate your registration and you can start booking.
Would you prefer to do it in person and meet us? Our offices are at Carrer d’En Bosc 27 in Palma. Email us beforehand at firstname.lastname@example.org to arrange an appointment.
Normally between 1-3 hours from the time you upload your details until the system allows you to make your first booking. We manually validate and verify each new registration, so if you register outside office hours you may not be able to access the booking system until the next morning. However, our team always tries to be as quick as possible.
If you have made a reservation for the moment and your details are pending validation, call us and we will check them on the spot so that you can start your reservation.
Be a driver over 20 years of age and have held a driving licence for at least two years valid in the European Union.
Yes, as long as it is issued within the EU or is an international driving license.
We have special plans for companies that want to offer the service to their workers as a company car. Contact us for more information at email@example.com.
If you do not remember your password or simply want to change it, you can find a link in the login of the app “Have you forgotten your password?” We will send you a link to your email account so you can create a new one.
You can directly upload a photograph of both sides of your driving license to your personal profile in the app. We will validate it in about an hour and we will notify you by email when you are ready to make your first reservation.
The pick-up and drop-off point is the same. Book the car through the app at the station that suits you best. When you are nearing the end of your booking, return the car at the same station where you picked it up.
Log in from the app and select a place, a date and the desired time slot (30 ‘time slots). You must allow your mobile device to access your location in order to show the closest car. If the reservation does not coincide with that of another user, you will be informed with a message that the reservation is possible. Press the button to confirm and the reservation will be saved automatically. You will receive an email with the reservation confirmation and it will appear in “My Reservations” of your profile in the app.
If you can’t find a car, call us and we will inform you of the availability of the cars.
As soon as it is time to start your booking, press the start button and you will be shown the position of the booked vehicle. Before opening the car, check if the damage control corresponds to the actual condition of the vehicle. If you notice any damage (dents or scratches of more than 5 cm) that is not listed, you should take a photo to prove that it did not occur during your booking.
You can then press the “Open” button and start your journey. Remember that the car key is your phone, so every time you need to lock it during your booking you should press the “Standby” button.
When it’s time to finish, park the vehicle in your space and press the “Finish” button. Check the checklist and assess the overall cleanliness. Remember to leave it charging so that the next user has enough autonomy for their journey.
See our cancellation policy in the Terms and Conditions for more details.
When you make a booking, you will be shown the nearest available vehicles.
If your booking is within half an hour of another booking, the app will show you the possibility of adapting your booking.
If you can’t find a car, call us and we will inform you of the availability of the cars.
If you return the vehicle later than the time indicated in the booking you will be charged for the additional minutes from the end of the booking. You will be automatically charged via the payment method you provided during registration.
Muvon is based on sharing, so someone else may be waiting for your return. Unforeseen events happen to everyone, so if for any reason you can’t make it on time you should let the muvon administrator (+34 623 188 381) know so that they can contact the next user to coordinate a possible alternative. “To share is to care”.
Once the reservation is confirmed and the charge has been made, no refunds will be made for ending early.
All Muvon cars have a USB socket to charge your mobile phone. Make sure you have enough battery power to finalise your booking by using the USB socket located in the centre panel below the navigation screen.
The time you need, as long as it does not coincide with another booking.
For all cars the app works as a remote control to unlock and lock the car. Once you have started the booking from the app, press the unlocked lock icon to unlock the car. It can take up to 20 seconds for the car to unlock.
To lock the car, tap the padlock icon.
Also, depending on the model of car you have booked, the car may have an additional key.
BMW i3: You will find the key in the glove compartment of the car. Use it during your reservation as you would with any other car. When your booking is complete, leave it back in the glove box.
Renault ZOE: the app works as a key.
Remember that being an electric car and therefore automatic, you will only need your right foot, which you will use to switch between the accelerator (right) and brake (left) pedals. Forget your left foot. If this is your first time driving an electric car, we recommend placing your left foot as far away from the pedals as possible (bend your leg next to the seat).
Once you are in the driver’s seat, with your mirrors adjusted and your seatbelt fastened, press the brake pedal WITH YOUR RIGHT FOOT and press the START button where the ignition is usually located.
The gear lever has four positions:
To move forward, move the lever to the D position and gently alternate the brake pedal with the accelerator. You will notice how the car starts to move forward. From then on, it’s just a case of driving and singing.
On a full charge and in normal conditions you can cover between 250 and 300 km. It all depends on the type of driving, the terrain and the use of heating or air conditioning during the journey.
Muvon vehicles are equipped with heating, air conditioning, GPS navigation (except 2 vehicles that do not have it), multimedia station (Radio, USB, Bluetooth) and Mennekes charging cable (supports fast charging) in the boot.
Yes, all Muvon cars are fully insured with a deductible of € 300.00. You can check the terms and conditions for more details about the coverage.
Yes, you can circulate on any public road in Mallorca, as you would with a normal car, except in ACIRE areas of Palma. Yes, you can drive through the ACIRE area where the car is parked. On the windshield you will see a badge with the ACIRE zone where it is allowed to circulate.
Yes, you can drive on any public road in Mallorca, as you would with a normal car, except in ACIRE zones in Palma. Yes, you can drive in the ACIRE zone where the car is parked. You will see a sign on the windscreen with the ACIRE zone where you are allowed to drive.
You can park in the areas designated for this purpose. Remember that as an electric car you do not have to pay ORA in most municipalities. Check in our blog the municipalities of Mallorca where electric vehicles do have to pay ORA.
When you confirm your booking, the app will show you how to get to and from the car park.
Yes, remember to press the “STANDBY” and “OPEN” button to lock and unlock again and note that the booking is not finalised until you leave the car at its point of origin.
Depending on the type of driving, use of heating and other factors, the car can cover up to 300km. With efficient use of the batteries you can even extend the range while driving.
Muvon vehicles have a regenerative braking system: that is, by lifting your foot off the accelerator, you not only slow down without pressing the brake, but also recharge the batteries. Efficient use of the batteries means you can extend your range without the need to connect to a charging point.
There is a button next to the gear lever that will put the car into ECO mode: by reducing the acceleration and limiting the speed to 95km/h, you can extend the range considerably.
We recommend driving smoothly, anticipating manoeuvres (reducing in advance), accelerating gently and making moderate use of the air conditioning. This will optimise battery life.
If you don’t have enough time to get to the car park of origin, you should make sure you find charging points along the way that will allow you to arrive in time to complete your reservation, using the NFC card in the glove compartment.
See our article on where to charge an electric car in Mallorca.
open the bonnet hatch (Renault logo) either with the button marked with a plug on the car’s remote control or from the button on the left-hand dashboard panel, between the steering wheel and the driver’s door. You will have 30 seconds to connect the charging cable. The charging point is automatically activated. To disconnect it, press one of the buttons again and simply pull gently on the connector. The charging process will stop.
BMW i3 or Hyundai Kona: Open the hatch on the side of the vehicle by pressing the open button on the car’s remote control. Connect the cable to the car and the charging post and follow the instructions for each charger. The driving display will indicate the time remaining to fully charge the car.
Rules of use
In addition to traffic regulations, we would appreciate it if you would take the following points into account when driving. Remember that you share a car with other users 🙂
Do not consume alcoholic beverages, drugs that alter consciousness or narcotics if you are going to drive.
Don’t smoke inside the car.
Do not carry more passengers than allowed.
If you carry animals, take them inside a carrier.
Don’t let someone else drive during your reservation.
Return the car clean.
Be rigorous with damages and cleaning so that we can give a better service.
Remember that since it is a shared car, other people may be waiting when your reservation ends. If for any reason you cannot arrive on time and you cannot extend the reservation, contact firstname.lastname@example.org to notify the arrival time.
During your reservation, you are responsible for fines for traffic violations, improper parking, etc. If we receive a notice and we process an infraction, we will charge you € 20 for processing costs in addition to the original amount of the fine. We are obliged to identify the driver to the relevant authorities according to the rental contract that you will receive with each reservation.During your reservation, you are responsible for fines for traffic violations, improper parking, etc. If we receive a notice and we process an infraction, we will charge you € 20 for processing costs in addition to the original amount of the fine. We are obliged to identify the driver to the relevant authorities according to the rental contract that you will receive with each reservation.
Inform us. Send us an email to email@example.com to let us know that you have been fined. Whether you pay for it or decide to resort to it, we want to be aware of what happened. We want to know the date and time of the offense, the vehicle’s registration number, the type of offense (speeding, parking, etc.), the fine number, the amount and the city where it was issued. In this way, if there is a problem with the payment process, or a technical failure, we will know that you are aware and that you have not thrown it away. Please note that some violations can affect insurance coverage, so it is very important that you report any violations to Muvon.
If you do not pay the fine, we will be informed of this and we will charge you a processing fee of € 20. In addition, you will continue to be responsible for paying the amount of the fine. If possible, we will resend the fine to you. And if we can’t, we’ll pay the fine and any surcharges and charge the total to your account. Other fines or account suspension may apply, so we recommend that you pay the fine on the spot.
If you want to appeal a fine and the issuing body allows it, do so as soon as possible. If we receive a notification by mail, and you have not yet appealed the fine to the issuing body, we will automatically charge the amount of the fine to your account, plus the processing fee.
Whether you forget or find an object, it is best to write us a message to firstname.lastname@example.org to manage the collection. If you find it, leave it in the trunk and we will take care of delivering it to its owner. Muvon is not responsible for items left in the car during your reservation, although we will do our best to recover them.
No, reservations are personal and only the person who made the reservation can drive.
Yes, as long as you are respectful with other users and carry them in their carrier (except guide guides, who may travel with their owners). Please note that additional T&C charges may apply for dirt and odors.
If the accident is minor and involves third parties, fill in the friendly part. The vehicle is fully insured with a € 300 franchise, so if you are responsible for the accident, in case of needing repair you will have to take charge of that amount. Check the Contract Conditions for more information.
When you start your reservation, take a moment to review the general condition of the vehicle and compare it with the report that you will find in the App. If you find any damage that does not correspond to the damage control system, you must take pictures of each damage or breakage and upload it to the app for our evaluation. This is very important, as failure to do so could result in unfair charges.
With use, all cars get dirty, that’s why at Muvon we take care of keeping them as clean as possible. If you consider that the car is not as you would like to have found it at the end of your reservation, we will appreciate it if you clean it, since additional charges could be incurred in case of an extra cleaning.
With a bank credit or debit card. You can add as many as you want and select them from your profile. Once the reservation is confirmed, payment will be made.
You will receive an email with the confirmation of the booking before the booking and an invoice at the closing of the car, with all the costs itemised.
Muvon cars are fully comprehensive with an excess of €300 (the maximum amount you would have to pay if you were responsible for an accident).
Smoking in the car 50 €
Drunk driving 500 €
Battery discharge due to misuse (e.g. headlights on) 60 €
Transporting animals out of a carrier 100 €
Loss of SD card 40 €
Loss of car documents 250 €
Returning the car outside the station 180€
Lost charging cable 300 €
Driver not authorised by Muvon 500 €
Towing outside the assistance included in the insurance policy 180 €
Immobilisation of the vehicle due to negligence on the part of the User 180 €
In inadequate conditions of cleanliness 30 €
Processing a fine (identify the driver) 20 €
You can start enjoying your muvon car from € 7.2 / hour (€ 3.6 every half hour).